Shipping & Returns

Please give us UP TO 15 business days to prepare your order. 

SHIPPING RATES

$0 to $29.99 = $6.95
$30.00 to $50.99 = $9.95
$51.00 to $74.99 = $12.95
$75.00 to $90.99 = $14.95
$91.00 to $125.99 = $17.95
$126.00 to $200.99 = $23.95
$201.00 to $250.99 = $26.95
$251.00 to $300.99 = $32.95
$301.00 to $400.99 = $39.95
$401.00 to $500.99 = $43.95
$501.00 to $600.99 = $49.95
$601.00 to $700.00 = $55.95
$701.00 to $800.00 = $62.95
$801.00 to $900.00 = $67.95
$901.00 to $1,000.00 = $74.95
$1,001.00 to $1,100.00 = $82.95
$1,101.00 to $2,000.00 = $129.95
$2,001.00 to $3,000.00 = $179.95
$3,001.00 to $5,000.00 = $239.95
$5,001.00 to $10,000.00 = $389.95
$10,001.00 Over = $529.95


Due to an increase in shipping cost, we are unable to provide these states with the same shipping rates: 

ARIZONA, CALIFORNIA, OREGON, WASHINGTON, IDAHO, MONTANA, MAINE, NEVADA, WYOMING, NEW MEXICO and COLORADO.

Order Confirmation

Customers will receive an order confirmation via email on all submitted orders. It is the customer’s responsibility to review the order for accuracy and report any discrepancies in product, quantity, shipping information, etc.

 

Back Orders

It is our goal to ship all orders complete. If an item is back-ordered it will be shipped when available or canceled per customer’s request.

Returns Policy

All sales are final and not eligible for return. We encourage our customers to view all descriptions, measurements, and photos, or Contact Us with any questions before purchasing.

Defective/Damaged Items

Because most merchandise is handcrafted, there will be some variations in color, texture, and finish, as well as slight irregularities. These are not considered flaws or defects. Defective items are items that do not function properly the way they are intended.  

We work very hard to package your items with care, but sometimes unfortunately, issues still occur during transit. If you receive an item that is damaged or defective please Contact Us with your order number and details about the product you would like to return within 24hrs of receiving the item. We will email you a return authorization with instructions for returning the damaged/defective merchandise and send you a replacement free of shipping.

If you no longer would like the item that you received damaged/defective you will be issued a merchandise credit for the item plus applicable shipping. *If your package appears to have been damaged in transit, please take pictures of damaged outer packaging and the damage product as pictures will be needed to file a claim with the shipping carrier. Also remember to save all packaging material. For freight deliveries, please inspect your items before signing delivery slip to ensure there has been no damage. Please note: returns will not be accepted without prior authorization.

(Furniture) Damages and Claims

It is the responsibility of the customer to thoroughly inspect shipments and report any damages and/or discrepancies within 2 business days of receipt. Any visible freight damage to item, boxes or pallets must be noted on the delivery receipt. Any concealed damage (not factory flaw) noted with opening the shipment must be reported directly to the carrier as well as to Twisted Farmhouse.

The telephone number for the carrier can be found on the delivery receipt. We will schedule a truck for pick-up on acceptable returns. The product must be returned in the original packaging. Damaged product must be returned within 2 weeks of receipt. Digital photographs will be required in most cases to process claims. Failure to comply with damage/discrepancy claims procedures could result in a denied claim.

Returns not due to damages or defects are subject to a 20% restocking fee as well as freight both ways.